FAQs

We provide numerous home care services across Edinburgh, west Lothian Glasgow and surrounding areas to families just like yours. To see how we might be able to help your family specifically, please phone us to have a free at home consultation to discuss and agree your specific care plan.

At present we are only providing services to Edinburgh, west Lothian Glasgow and surrounding areas

Yes. Every carer is employed by P4C Healthcare Care and we have Employers and Public Liability insurance of £10,000,000 underwritten by Zurich Insurance.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience. If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

Yes. We encourage your involvement in the decision-making process. With our screening and selection system, you can be rest assured that we do our best to take the guesswork out of matching the right carer to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in carer.

Yes, we can either prompt, assist or administer medications as prescribed. We will discuss and agree this as part of your care plan.

You try and accommodate any reasonable changes to service and proactively review your care plan to see if extra care would help. Normally we ask for 14 days notice so we can review and plan. You are never bound to a long-term contract, so you can discontinue your relationship with P4C Healthcare at your discretion.

We have a care app you will use to view who will visit you, when, what time and what has been done during the visit

No. You don’t need pre-authorisation, pre-qualification, certification or even a prescription for P4C Healthcare services. You choose the services you want, when to start those services and how often those services are used.

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost: • Number of hours of care per week • Level of home care services received (non-medical, skilled nursing, etc.) • Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, please contact us. We will set up a free in-home consultation to begin discussing a Custom Care Plan. We always provide a written rate sheet prior to initiating care services. Rates may increase due to additional care needs. This will be agreed with you prior to starting care. The local council maybe able to help depending on your circumstances. Call us for  more information.

No. You (or an authorised representative) are only invoiced after the completion of services. The invoice is sent weekly and a direct debit from the nominated bank account is taken 7 days after the invoice is sent. You never have to pay carer directly, and you’ll never be asked to pay an additional fee to any employee.

Each package of care is different and we will set your expectation on the number of carer’s you will have depending on how many hours. We also must ensure you have a sufficiently sized team to cover holidays, sickness and absence.

We have dozens of 5 star reviews, which can be seen in more detail on google page and on this website at the bottom.

With companion care, an elderly person can have somebody they trust come visit them regularly. This companion can help the elderly person with everything from performing household tasks to driving to and from errands. The companion will also provide valuable social interaction and conversation.

Waking night care provides support and assistance in various ways, including helping out if the person wakes up disoriented, needs support getting to the bathroom, or needs to have medication administered regularly throughout the night.

Hourly care is beneficial because it allows individuals to stay in their own homes while being supported around the clock by professional, kind carers. These carers can assist with personal tasks such as taking medication or getting dressed, or preparing meals.

Allowing individuals to remain in their own homes provides a feeling of safety and familiarity, which is very important for dementia patients especially. They will also be able to keep their pets. Carers can provide support by walking or otherwise helping take care of the pets.

Besides supporting individuals in physical ways, such as helping them bathe or get dressed, carers can also assist by planning social activities, doing housework, scheduling doctor appointments, and simply providing companionship.