Our Commitment To You
Our Commitment
Our commitment to delivering the services you want, how you want them, in the comfort of your own home is always strong. What makes our homecare services different? Simply, that we put you, the customer first. Our aim is to provide the standard of care that we would want for our own families. This means valuing the unique qualities of each customer and seeing the whole person, not just a list of care needs.
Our services are flexible and respond to your changing priorities and needs. We work together with you to keep you in control of your own care as far as you are able. That’s why we listen carefully to what you tell us about how you want to receive your care and support. We keep in regular contact, so that you soon get to know the team so that we build a relationship.
Our compliments concerns and complaints procedure
P4C Healthcare welcomes all of your feedback because this helps us to improve our services. We have an open procedure for managing any concerns and complaints. All of our homecare clients receive a copy of our procedure when the service starts. We want to make sure that that you are in no doubt about how to voice any concerns that may arise or to give us any positive feedback.
Your Satisfaction
The care office team will regularly check that you are satisfied with the services that you receive from us. We share this information with our regulators who have the responsibility for making sure homecare services meet the requirements of the law and meet fundamental standards of quality and safety. We are also members of the Scottish Care the organisation that us to achieve high standards of care and support.