Why Us?
Our Values
We only deliver the very highest standards of care that enable you to live with choice, dignity and independence in the comfort of your home, whilst improving lifestyle and quality of life. We have has a set of values that guide the way we work to ensure we achieve this – every employee is recruited against these values.
- Expertise
- Teamwork
- Trust
- Empathy
- Professionalism
- Respect
Highest Standards Of Carer's.
We employ and train carers to the very highest standards:
- Rigorous recruitment process.
- Employed carers – staff are paid well, supported and rewarded for loyalty and performance
- Unrivalled training programme – far exceeding statutory requirements
- On-going training and professional development – reflects best practice so carers have the knowledge and skills to give high quality care
Specialist Expertise.
We are experts at specialist care that promotes health and wellbeing:
- Unrivalled expertise in medical conditions – including dementia, Parkinson’s, MS, stroke rehabilitation, cancer and palliative care
- Holistic approach – person-centred and encompassing medical, emotional and social needs
- Responsive care– consistent monitoring and management of conditions to meet changing needs
- Best practice – drawing on expertise from leading health and social care professionals
Carer Continuity,
We achieve care continuity through a dedicated, professional care team:
- Carer support – experienced care managers work with our carers so they work to the best of their abilities
- In-depth knowledge – dedicated carers and experienced managers work closely to understand highly personal conditions and care needs
- Effective rotas – we consider our carers wellbeing so they stay with us for longer and provide better quality care
Fully Managed Service & 24/7 Support.
We provide high levels of family support giving you peace of mind:
- Fully managed service – we manage and pay your care team, making the process as easy as possible
- Domestic responsibility – we take care of household administration and running of a home
- Close contact and support – regional care teams manage fewer clients than our competitors, so you get better levels of quality care
- 24/7 access to advice and experts – around the clock emergency support (not offered by introduction agencies)
Assured & Regulated Service.
We provide a quality assured and regulated service:
- Regulated by the Care Inspectorate (CI) – we are held legally accountable for our service and have achieved the good outcomes in our CI inspections.
- Continual control and monitoring – we are able to evaluate any concerns on an on-going basis to ensure the most appropriate level of care is provided at any time.